Changing lives

Quality services that deliver impact and make a difference to the lives of our residents.

Tenant satisfaction

4.1

Average maintenance spend per home

3.8

Wellbeing visits

304

New tenancies

Tenancies sustained for at least 1 year

434

Applications for social housing received

We empower residents and foster inclusive communities through quality services and programs. Our priority is sustaining tenancies and we know that with early intervention most problems can be solved. We are proactive and in regular contact with our residents to ensure they are set up to succeed.

Our Customer Service

Quality customer service is our priority and enables us to find solutions for our residents.

Find out more about our approach

Our residents

Our community come from all walks of life. We work together to design and deliver innovative resident-centred services, and ensure strong, sustainable tenancies.

363 sole parents, 896 parents, 2,828 women and girls

410 Aboriginal and Torres Strait Islander People, 962 people who speak a language other than English

363 young adults 18-30, 2,336 people over 55

1,709 people with a disability, 656 people with mental illness

Wellbeing first

The wellbeing of our residents is at the heart of everything we do. We take a fresh approach to solving tough problems with outstanding results.

We build strong relationships with our residents and offer more support for those who need it. We know that every person is different and have a range of services and programs to empower our residents to achieve their goals.

Of tenancies in Hand Up program saved from eviction

Of residents with a wellbeing plan got the extra help they needed

Of residents have better wellbeing since moving in

‘I was rock bottom when I first became a Bridge tenant. Over the past few years I’ve had the stability to not only give my kids a secure home, but also to do some courses, get a job that offered new opportunities, and finally, recently, get full-time employment in a job I love. I’ve built a good life, and am now trying to make plans for the future.’

Bridge Housing resident

‘My health has improved so much, and there is no way that could have happened if I was in a place where I felt unsafe, my PTSD is very profound and even in the safest place it can be tough, but Bridge has ensured I’ve been stable enough to get some solid recovery.’

Bridge Housing resident

‘My children have excelled at high school and in life since living in stable secure housing and they are now excelling at university and getting degrees. Thank you!’

Bridge Housing resident

Strong Communities

The way we work is designed in collaboration with our residents. We know that involving our residents enables us to deliver better services that support wellbeing, connection and belonging. Our approach to community development and resident engagement has four focus areas:

Connecting residents with their neighbours and community
Influencing how we design and deliver services
Thriving communities through opportunities
Celebrating the strength and resilience of our residents and the community

713

Attendances at community events

154

Resident led events

Residents can build better relationships with people important to them

Case Study: Housing First

We have pioneered the Housing First model in Australia, offering permanent housing and tailored wrap-around support to people experiencing homelessness.

Andrew’s story shows the difference a home can make after years on the street. After a life-threatening knife attack, Andrew wanted help to turn his life around. He joined our Housing First program after decades of homelessness and housing insecurity, with support from Neami National.

Three years on, Andrew finds comfort that only a long-term stable home can provide. He volunteers at the Salvation Army, supporting and motivating others experiencing long-term homelessness to turn their lives around. Andrew is an advocate for Housing First, encouraging the government to invest more.

Case Study: Tania’s Big Idea 'The Golden Oldies'

We support our residents to develop programs that meet their needs through our Big Ideas grants and help to apply for other grants.

Tania is the driving force behind the ‘Golden Oldies’ program to reduce social isolation and loneliness for older people.

Funded by Big Ideas and a Department of Communities and Justice grants, Golden Oldies supports ageing in place through inclusion. Residents connect with neighbours and the community through exercise classes, Qigong, art and craft sessions, bus outings and move nights.

“Golden Oldies is my favourite project. I used to sit in the hallway outside my neighbours’ doors and have a conversation. We created an environment where people were checking in on each other. They weren’t lonely or isolated anymore.” Tania says.

1. Case Study: Housing First

2. Case Study: Tania’s Big Idea: the Golden Oldies

Bridge Housing acknowledges the Gadigal, Darug, Bidjigal and Gai-mariagal people as the traditional owners of the lands on which we work, and we pay our respects to Elders past and present.

Always was, always will be, Aboriginal Land.