Bridge Housing | 2023 Impact Report
Sustainable business
A strong and inclusive organisation backed by engaged and skilled people.
Staff
Staff engagement
Staff believe in our values
Operating revenue
Operating EBITDA
Green power
Being a sustainable business enables us to keep changing lives for the better. Our business support teams work across finance, digital transformation, compliance, people and culture, impact and brand. Together they provide the backbone for a sustainable and efficient business.
Pushing the boundaries
We take a long term view to running our business so that we can continue changing lives for generations to come.
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Case study: Our first cadet Michelle
Working in housing is not for the faint hearted. It takes skill, courage and resilience to show up every day for those most in need.
The CHIA NSW Cadetship program enables people who have lived in social housing turn their experience into a career. Cadets study a Certificate IV in social housing while putting their learnings into practice working for a community housing provider.
Michelle joined Bridge in 2022 as part of the cadetship program. Working across reception and applications, she graduated in 2023 and now supports one of our housing teams.
‘Passing this course has made me feel like the last 12 months have been worth all the hard work.’ Michelle.
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Case study: Realising ESG impacts
As we grow, we want to keep changing lives for the better and play our part for a health planet by through resource efficient, climate resilient housing. Our ESG journey has been eye opening, and we are committed to learning through practical projects.
We purchased a block in Glebe and piloted a range of environmental sustainability upgrades to help us understand what works when it comes to retrofitting. In partnership with architecture firm i2C, we used the EnerPhit Passive House standard to prioritise upgrades.
Just by upgrading windows, improving insulation and replacing floors, we’ve reduced the energy demands for heating and cooling by $3,000 a year – the equivalent carbon savings of a round trip flight from Sydney to Perth. Solar panels, heat pump hot water, LED lights and more efficient appliances and fixtures are reducing the environmental footprint of our new block even more.
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Case study: People-led digital transformation
Our staff and tenant portals have transformed the way we work, freeing us up to spend more time on what really matters – time with our residents.
For staff, the portal is a mobile-first solution enabling them to do their job wherever they might be. Digitising core processes has reduced admin for our frontline teams, making it easier for our people to focus on better customer service.
For residents, the portal has opened a range of self-service options that can be accessed 24 hours a day, 7 days a week, from the comfort of home.
$150KAnnual operating efficiencies
1.5KSelf-service actions completed by residents
7K+Sheets of paper saved
Bridge Housing acknowledges the Gadigal, Darug, Bidjigal and Gai-mariagal people as the traditional owners of the lands on which we work, and we pay our respects to Elders past and present.
Always was, always will be, Aboriginal Land.